Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout, & we will use the best shipping method possible to your area at the time of order. We primarily ship via USPS or UPS with all packages being fully insured, & Custom Work slides/firearms be shipped with a required signature.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. We can only use USPS for shipments going to P.O. boxes
In the event that your order arrives damaged, please email us as immediately at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis & will do our best to facilitate a satisfactory solution.
Skip the shipping fees with free local pickup at our facility in San Antonio, Texas. After placing your order and selecting local at checkout we will send you an email when your order is ready.
How do I check the status of my order?
We ask that you allow us 2-3 business days in order to process your order. Once your order has shipped, you will receive an email notification from us which will include a tracking number to check its status.
EMPIRE PBF is not responsible for orders once they are placed in the hands of a third party company. If you haven’t received your order within 7 Business Days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
If you are not completely satisfied with your website purchase, you may return the unused products with your receipt within 15 days from the date of purchase for a refund or exchange.
Original packaging and collateral materials (manuals, warranty cards, stickers, etc.) must be complete and undamaged upon return. The customer may be charged for any lost items or damaged packaging. Customer is responsible for carefully inserting each product into its original packaging, wrapping that packaging in a suitable padded shipping material (such as bubble wrap, or craft paper), then placing into a suitable shipping container. Returning the item in the original EMPIRE shipping box and packing material is preferred.
All returned merchandise must be accompanied by a completed Return/Exchange Form. Returns will not be accepted on merchandise that has been altered, laundered, modified in any way or mounted and/or fired. All returned items must be in original unaltered packaging and include literature, tool kits and accessories. Return date eligibility is 15 days on vendor merchandise and 30 days on Empire manufactured parts. If an item is purchased as a combo then all items must be returned from combo, no splitting of items allowed. Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller’s error and Empire is not responsible for lost shipments on items being returned.
Once the item is received, inspected and approved we will then follow your written instructions, if NOT approved we will contact you with our finding and then mail the item(s) back to you on your account.
We cannot accept returns on electro-optics, lights, triggers, sights, etc. that have been mounted. Please note that on defective vendor parts purchased beyond the 15 day return policy you must contact the manufacturer for warranty details.