Warranties & ReturnsIf you are not completely satisfied with your website purchase, you may return the unused products with your receipt within 15 days from the date of purchase for a refund or exchange.
Original packaging and collateral materials (manuals, warranty cards, stickers, etc.) must be complete and undamaged upon return. The customer may be charged for any lost items or damaged packaging. Customer is responsible for carefully inserting each product into its original packaging, wrapping that packaging in a suitable padded shipping material (such as bubble wrap, or craft paper), then placing into a suitable shipping container. Returning the item in the original EMPIRE shipping box and packing material is preferred.
All returned merchandise must be accompanied by a completed Return/Exchange Form. Returns will not be accepted on merchandise that has been altered, laundered, modified in any way or mounted and/or fired. All returned items must be in original unaltered packaging and include literature, tool kits and accessories. Return date eligibility is 15 days on vendor merchandise and 30 days on Empire manufactured parts. If an item is purchased as a combo then all items must be returned from combo, no splitting of items allowed. Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller’s error and Empire is not responsible for lost shipments on items being returned.
Once the item is received, inspected and approved we will then follow your written instructions, if NOT approved we will contact you with our finding and then mail the item(s) back to you on your account.
We cannot accept returns on electro-optics, lights, triggers, sights, etc. that have been mounted. Please note that on defective vendor parts purchased beyond the 15 day return policy you must contact the manufacturer for warranty details.