Shipping Policies

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout, & we will use the best shipping method possible to your area at the time of order. We primarily ship via USPS or UPS with all packages being fully insured, & Custom Work slides/firearms be shipped with a required signature.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. We can only use USPS for shipments going to P.O. boxes

In the event that your order arrives damaged, please email us as immediately at with your order number and a photo of the item’s condition. We address these on a case-by-case basis & will do our best to facilitate a satisfactory solution.

In-store pickup

Skip the shipping fees with free local pickup at our facility in San Antonio, Texas. After placing your order and selecting local at checkout we will send you an email when your order is ready. 

How do I check the status of my order?

We ask that you allow us 2-3 business days in order to process your order. Once your order has shipped, you will receive an email notification from us which will include a tracking number to check its status. 

Delayed Shipping?

EMPIRE PBF is not responsible for orders once they are placed in the hands of a third party company. If you haven’t received your order within 7 Business Days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.


If you have any further questions, please don't hesitate to contact us at