Frequently asked questions

Please send us an email at Sales@empirepbf.com

In your subject line please include your order number and the first name used for the order.

In the body of the email please give the reasoning for the reurn.

"E.g ordered the wrong part for my firearm, Wrong color variant, Not what i was expecting"

We respond to most emails within 48hrs.

Thank you for your patience

- EMPIRE Team

At EMPIRE we will get you taken care of when it comes to a manfacture error on our end.

Contact us at Sales@Empirepbf.com

In your subject line please use this format

"Requesting Exchange" "Order #" "Last name used for the order"

in your email body please provide a photo of the issue that you are experiencing, and an explenation of the issue.

We respond to most emails within 48hrs.

Thank you for your patience

- EMPIRE Team

We update shipping times at the top of our website monthly, if your order is over two weeks old and the tracking number on your order has not updated or you have not recieved your order please contact us at

Sales@Empirepbf.com

In your subject line please include the following

"Order Has not been recieved" "Order #" "Last name used in order"

In your email body please provide the following

Order was placed on "E.g 12/15/2022" Tracking has not been updated can i please get a check on my order?

We respond to most emails within 48hrs.

Thank you for your patience

- EMPIRE Team

We do offer a discount to MIL/LEO & GOV employees/service members

Please visit this link for more information CLICK ME

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